Delivery Policy

At Calistara, we are committed to delivering your beauty and skincare products quickly and safely. Please review our delivery policy to understand how we handle shipping and delivery.

1. Order Processing

  • All confirmed orders are processed within [X business days, e.g., 1–2 business days].

  • Orders placed on weekends or holidays will be processed on the next working day.

  • Once your order is shipped, you will receive a tracking ID via email/SMS.

2. Shipping Timelines

  • Domestic Orders (within [Your Country]): Delivered within [X–X working days, e.g., 3–7 working days].

  • International Orders: Delivered within [X–X working days, e.g., 7–15 working days], depending on the destination and customs clearance.

⚠️ Delivery times are estimates and may vary due to courier delays, weather, holidays, or unforeseen issues.

3. Shipping Charges

  • Standard shipping charges apply and will be displayed at checkout.

  • Free shipping may be available on orders above [Insert Amount, e.g., ₹999 / $50].

  • Any customs duties or international taxes (for global orders) are the customer’s responsibility.

4. Delivery Attempts

  • Our courier partners will make [X delivery attempts, e.g., 2–3 attempts].

  • If delivery fails due to incorrect address or unavailability, the package may be returned to us. In such cases, re-shipping charges will apply.

5. Delays & Issues

  • Calistara is not liable for delays caused by courier partners, customs clearance, or factors beyond our control.

  • If your package is delayed, missing, or damaged, please contact us immediately at support@calistara.com.

6. Order Tracking

  • Once shipped, you can track your order using the tracking link provided via email/SMS.

  • If you face tracking issues, our support team will assist you.