Return & Refund Policy

At Calistara, we value our customers and strive to provide high-quality beauty and skincare products. Since these products are personal care items, hygiene and safety are our top priority. Please read our return and refund policy carefully.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • You received a damaged or defective product.

  • You received the wrong item.

  • The product is unused, unopened, and in its original packaging.

⚠️ Please Note:

  • Products that have been opened, used, or tampered with cannot be returned due to hygiene reasons.

  • Returns are not accepted for products purchased during special sales, promotions, or clearance.

2. Return Request Timeline

  • You must raise a return request within [X days, e.g., 5–7 days] of delivery.

  • After this period, we cannot accept return or refund requests.

3. Return Process

  1. Contact us at support@calistara.com with your order details, issue, and product images.

  2. Our team will review your request and confirm eligibility.

  3. If approved, you will be guided on how to ship the product back.

  4. Once we receive and inspect the returned item, we will process your refund or replacement.

4. Refunds

  • Refunds will be processed to your original payment method within [X working days, e.g., 7–10 days] after return approval.

  • If you choose, we can also issue a store credit/coupon for future purchases.

  • Shipping charges (if any) are non-refundable unless the return is due to our mistake (wrong or defective product).

5. Non-Returnable Items

For safety and hygiene, the following items cannot be returned:

  • Opened or used skincare and beauty products

  • Gift cards and free samples

  • Items marked as final sale

6. Order Cancellations

  • Orders can be cancelled within [X hours, e.g., 12–24 hours] of placing the order, provided they haven’t been shipped.

  • Once shipped, cancellations are not possible.